Overview of the general services
Generally, I place my services, that can be executed virtually from my home office or mobile at your office or premises at the disposal of an international clientele. The activities are divided into six different areas, even though, multilingual services refer in fact to a certain extent to all areas.
- Contact person and support regarding customer care of the international sales and marketing department
- Multilingual Customer Care: E-mail and phone support
- Event management and trade fair/exhibition services: preparation and attendance of exhibitions supporting you at your booth.
- Private secretariat
- Interpreting in various language combinations regarding trade fairs or during business meetings
- Translation of business correspondence in various language combinations
- Project assistance and project support
- Internet research on various topics; searching for suppliers, addresses, prices etc.
- Your multilingual assistant as a firm contact person for customers abroad
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In the following, you will find a detailed description of the individual service areas:
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Multilingual Services
Translations of business correspondence for business or private purposes (correspondence, e-mails etc.).
Interpreting services as regards customers and suppliers, on the occasion of business appointments and Skype conversations.
Various language combinations are possible:
- German – Spanish / Spanish – German
- German – English / English – German
- German – French / French – German
- French – Spanish / Spanish – French
- French – English / English – French
- Spanish – English / English – Spanish
- Italian – German
- Portuguese – German
Attention: Translations of technical, medical, economical and legal texts such as instruction manuals or contracts will not be provided / offered.
Photo by William Bout on Unsplash
International Sales, Research
- Assumption of multilingual support tasks in international sales, (as for example customer acquisition: in German, English, French, Spanish, Italian and Portuguese language)
- Processing of new requests
- Support of existing customers
- Documentation of all questions related to the product or services
- Preparing of quotations, follow-up
- General research tasks
- Searching for suppliers and possible contract partners and creation/preparation of address files incl. contact person, e-mail, address and telephone number
- Create/Issuing reports (eg travel reports)
- Support during Skype conversations with customers / business partners from abroad, interpreting services as regards conversations
- Translation of inquiries, business letters etc. between suppliers, service providers or customers
Photo by Mike Wilson on Unsplash
Personal Assistance – Private Secretariat – Management Assistance – Back Office
- Handling of private and business correspondence: E-mail processing of inquiries, offers, orders
- Interpreting and translations (English, German, French, Spanish)
- Transcriptions of sound recordings/ (literally or smoothed)
- Organization of meetings, business trips and accompanying programs as for example for accompanying partners including arrangement of appointments, travel planning, hotel and flight reservations
- Accompaniment worldwide for interpreting purposes as regards customer appointments or meetings
- Research work / search assignments
Background: Photo by Mike Wilson on Unsplash
Photo by Gabriel Beaudry on Unsplash
Project and event assistance, trade fair attendance
- Project assistance related to the preparation of trade shows/ exhibitions
- Support and participation in trade shows at the customer’s exhibition booth
- Providing administrative, organizational and general support in the preparation of workshops, trainings, seminars and webinars
- General assistance regarding marketing, event and communication activities
- Website maintenance by using a Content Management System (WordPress) to update texts and images
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Social media and other services
- Updating, entering and translating texts in WordPress for blog posts and web pages
- Proofreading
- SIMPLE transcription of texts, interviews, Podcasts, Youtube Videos for customers who need audio recording converted into text documents that might serve for the completion of a theses, science and market research report, documents for filmmakers etc in German and Spanish
- VERBATIM/LITERALLY transcription (word for word) in case where every single word matters
- Transcription of podcasts and lyrics/music texts in German and Spanish languages
- Language coaching for musicians (music students); Assisting in the pronunciation of sung and spoken Spanish texts/lyrics.
- Conversational support in Spanish serving as a preparation for the assignment abroad
Photo by Nathan Dumlao on Unsplash
Services in the sector of raw cocoa beans
- Establishing of contacts and communication between exporters, cocoa cooperatives and plantations in Latin America with bean-to-bar manufacturers and partners of the chocolate industry in Europe and Japan
- Accompaniment of bean-to-bar manufacturers and chocolatiers on business trips for interpreting purposes in Latin America. Possible language combinations: German/Spanish, French/Spanish, English/Spanish
- Trade show support for relevant trade fairs such as Salon de Chocolat, Coteca, ISM
- Global matchmaking of contacts for the cocoa sector as for example for trade shows/exhibitions
- Coordination /matchmaking for meetings at trade fairs between visitors and exhibitors
- Interpreting during customer meetings and price negotiations
Background: Photo by Nathan Dumlao on Unsplash
The task / area of activity that you would like to outsource has not been mentioned /listed?
- Please contact me, I’m looking forward to new challenges as well as an efficient cooperation for your international success.
- Optionally, I can also support you as needed on site in your office or premises, as long as they are located between Hamburg and Kiel (about 50 km away from Hohenlockstedt/Itzehoe).
In case you need project support for interpreting purposes, as regards customer visits, meetings, business trips, etc., of course, this will be possible on a global scale after prior consultation.
Photo above by Ashim D’Silva on Unsplash
You can also make use of my flexible support in different time zones according to prior arrangement.
Are you in urgent need of completing a task, but currently on a business trip as for example in South America or the US? I can assist you from my home office, even in Germany it might be – due to the time difference – short before or long after midnight. This belongs as well to my flexible services, but always according to prior arrangement!
Are you interested in a cooperation? Do you have further questions? What can I do for you? I am looking forward to receiving your inquiry!
Give me a call! You can reach me at the following number
Tel: + 49 (0) 4826 639 5190
Please, send me an e-mail and let me know which tasks you would like to delegate!
kuhlage@makumuse.com
According to prior arrangement, we can communicate via Skype!
Skype: Makumuse